We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest service and product announcements, special offers, and events that you might like to hear about.
If you do not want the Company to keep you up to date with our news and the latest information on products and services simply unsubscribe at the bottom of any email we send you.
There are a number of situations in which your personal information may help us give you better service and products. For example:
We may ask for your personal information when you’re discussing an issue with an order or service on the phone with an associate, participating in an online survey, or purchasing merchandise.
When you interact with the Company, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Company products you own, such as the date of purchase; and information relating to a product or service issue; your IP address, browser type, domain name, access times and referring website addresses.
We may also collect information for market research purposes — such as your occupation and how you use the Company products and services purchased —to gain a better understanding of our clients and patients and thus provide more valuable services and products in future.
We collect information regarding user activities on our SimplyDerm.com website. This helps us to determine how best to provide useful information to our customers and to understand which parts of our website and products are of most interest to them.
We may use personal information to provide products that you have requested, as well as for research and analysis to improve our products and services.
This information may be shared with third parties or in special circumstances as described elsewhere in this policy. We do not sell, rent or lease our user lists to third parties.
The Company also enables you to purchase and send gift certificates and products to family members, friends or colleagues. To fulfill your request, the Company may require personal information about the person to whom you are sending the product such as their name, physical address, email address, and so on. The personal information you provide about that person is used only for the purpose for which it is collected.
If you use social media platforms operated by the Company, whether on our SimplyDerm.com website or on a respective social media website, you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. The Company is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously nonpublic, available by enabling certain user features, the Company will collect that information from your interaction and the information will become publicly available.
To help us provide superior service and products, your personal information may be shared with affiliated legal entities within our corporate group who will take steps to
There are also times when it may be advantageous for the Company to make certain personal information about you available to companies that the Company has a strategic relationship with or that perform work for the Company to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. In such situation these companies are prohibited from using your personal information for any unauthorized purposes and are also obligated to protect your information in accordance with the Company’s policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on our website.
The Company may take the personal information we receive from individuals responding to our customer surveys and combine (or aggregate) it with the responses of other customers we may have, to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). The Company then uses the aggregated information to improve the quality of its services to you, and to develop new services and products. This aggregated nonpersonally identifying information may be shared with third parties.
We also reserve the right to disclose your personal information for any reason if, in our sole discretion, we believe that it is reasonable to do so, including credit agencies, collection agencies, merchant database agencies, law enforcement, litigation or to satisfy laws, such as the Electronic Communications Privacy Act, the Child Online Privacy Act, regulations, or governmental or legal requests for such information. We may also disclose personal information that is necessary to identify, contact, or bring legal action against someone who may be violating our contracts, policies and procedures. Finally we may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
The Company takes precautions—including administrative, technical, and physical measures—to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
Our website use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required and to make online purchases you must use an SSL-enabled browser in order to protect the confidentiality of your personal and credit card information while it’s transmitted over the Internet. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of case sensitive letters and numbers, and make sure you use a secure web browser.
While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining your personal information. Please be aware that no method of transmission over the Internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the personal information we have collected from you.
The Company has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. You always have the right to access and correct the personal information you have provided and can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking at SimplyDerm.com. In addition, you can request a copy of your personal information, your product registration history, and your interactions with our associates by contacting us at the email address below.
YOU MUST BE EIGHTEEN (18) YEARS OR OLDER TO ACCESS THE COMPANY’S WEBSITE. IF YOU ARE UNDER EIGHTEEN YEARS OF AGE, YOU ARE NOT PERMITTED TO ACCESS THE COMPANY’S WEBSITE FOR ANY REASON. DUE TO THE AGE RESTRICTIONS FOR USE OF OUR WEBSITE, NO INFORMATION OBTAINED BY OUR WEBSITE FALLS WITHIN THE CHILDREN’S ONLINE PRIVACY PROTECTION ACT OF 1998 AND IS NOT MONITORED AS DOING SO.
Our website has links to the sites of other companies. We are not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
See Section VII above entitled “Integrity of Your Personal Information” for a description of the process maintained by the Company for an individual consumer who uses or visits our website to review and request changes to any of his or her personally identifiable information that is collected through our website.